|
|
22 Jan 2019 1:38 PM AEST - Chester Media Release
|
|
|
|
|
MEDIA RELEASE
22 January 2019
EXPANDED ONLINE CLAIMING FOR VETERANS
FASTER claim submissions and processing times
for veterans and their families are being
delivered through a number of recent
improvements and features to MyService – the
Department of Veterans’ Affairs (DVA) online
platform.
Minister for Veterans’ Affairs Darren Chester
said veterans and their families can now submit
claims for Incapacity Payments online, which is
one of the most significant enhancements since
the platform’s inception in 2017.
“Our Government is putting veterans and their
families first and provides more than $11.2
billion each year to deliver the essential
services and programs they rely on,” Mr Chester
said.
“DVA’s transformation is about not only
upgrading out-dated computer systems but also
looking at improving our service delivery to
ensure the best possible outcome for veterans
and their families.
“Adding incapacity payments to
the ever growing list of claims you can now
submit online is a significant benefit for those
veterans and their families who most need to
access to support quickly and easily.
“By providing enhanced online services, veterans
and their families are able to access DVA
services when and where they need them and the
MyService platform has already seen significant
reductions to the time and effort required to
submit and process claims.”
MyService continues to improve and is focused
heavily on collaboration with veterans and their
families to ensure DVA is building the programs
and services veterans need. The online platform
has reduced paper based forms containing 40+
questions on a single form to only 3–7 questions
online and already had a significant impact on
the average time it takes to process a claim. In
some instances the time taken to process a claim
can be less than 24 hours.
Veterans who have not registered
are encouraged to visit
MyService to sign up.
ENDS
|
|
|
|
|